SpinBet NZ Frequently Asked Questions

We’ve created this page to provide you with quick and straightforward answers to the most common inquiries at SpinBet. If you need information about account registration, deposits and withdrawals, bonuses, and responsible gaming, you’ll find it here. Please take a moment to look through the questions and answers below. If you can’t find the information you’re looking for, feel free to contact our friendly customer support team.

Popular Questions

How can I register an account?

To register an account, go to our website and click on the 'Sign Up' button. Fill in your personal details, such as your name, email address, and date of birth. Choose a username and password, and confirm your account through the link sent to your email.

Is it safe to play at Spin Bet Casino?

We prioritize the security and privacy of our players. We use advanced encryption technologies to ensure that your personal and financial information is always protected.

What deposit methods are available?

We offer various secure and convenient deposit methods, including credit cards (Visa and Mastercard), e-wallets (Skrill and Neteller), and bank transfers. The minimum deposit amount is $10, and the funds are usually available in your account instantly.

How long does it take to process a withdrawal?

The processing time for withdrawals depends on the chosen method. E-wallet withdrawals are usually processed within 24 hours, while credit card and bank transfers can take 3-5 business days. We aim to process all withdrawals as quickly as possible.

Does Spin Bet offer bonuses?

We offer a variety of bonuses and promotions for both new and existing players. These can include welcome bonuses, reload bonuses, free spins, and more. Visit our promotions page for the latest offers.

Am I required to accept bonuses?

Accepting a bonus is completely optional. If you prefer to play without bonus terms and conditions, you can decline the bonus during the deposit process.

How can I ensure I'm practising responsible gaming?

We provide several tools to promote responsible gaming, such as deposit limits, time-outs, and self-exclusion. You can adjust these settings in your account preferences. We also recommend setting a budget, playing only with money you can afford to lose, and taking regular breaks.

What should I do if I need help with gambling-related problems?

If you feel that gambling is negatively affecting your life, please contact our responsible gaming team or one of the listed support organizations on our website. They offer confidential support and guidance.

Can I play SpinBet Casino games on my mobile device?

Our website is fully optimized for mobile devices. You can access our games directly from your smartphone or tablet without needing to download an app.

What types of games does SpinBet offer?

We offer a wide selection of casino games, including slots, table games, live casino, and sports betting. Our games are provided by leading software developers.

Is it possible to try games for free?

Most of our games have a demo version that you can play for free. This allows you to familiarize yourself with the games before playing for real money.

How do I verify my account?

To verify your account, you'll need to provide a copy of your ID and proof of address. This is a one-time process to confirm your identity and secure your account. You can upload the documents in your account settings.

What is the minimum age to play at Spin Bet Casino?

To play, you must be at least 18 years old. This is in compliance with New Zealand gambling regulations.

What should I do if I can't remember my login details?

If you forget your username or password, click on the 'Forgot Login' link on the login page. Follow the instructions to retrieve your username or reset your password.

How can I get in touch with customer support?

Our customer support is available 24/7 via live chat, email, and phone. You can find the contact details on our 'Help Centre' page. We strive to resolve all queries and issues as quickly and efficiently as possible.